If you are encountering power or connectivity issues with your colocated equipment please contact support below and a technician will be happy to assist you.

ISOMEDIA can dispatch a tech on-site for basic reboots. These dispatch options are as follows:

  • No Dispatch fees during Normal Working hours 8am to 6pm Monday-Friday for on-site reboots.
  • The time it takes for tech to get onsite depends on availability and may not happen until sometime that day.
  • If there is a priority request, one where immediate action is needed, a technician can be dispatched for $120 with the understanding that there may be travel time involved which is outside of ISOMEDIA's control.
  • This fee will be assessed regardless of the outcome of the reboot, and if the request is canceled after the technician has been dispatched but not having reached the site. If continued use of field technician is necessary following general reboot, this time will be billed at an hourly rate(rounded to 1/2 hours).
  • Outside of Normal Working hours (6PM to 8AM) and weekends is $200.00

Interested in your current bandwidth usage for your colocation? You can view the live reports on the bandwidth reports page anytime.

Contact Customer Support

Phone: 1-877-638-9277 - Toll Free
(425) 869-5411 - Local Call

Customer Support Hours

Monday - Friday:
5:00AM to 8:00PM PST

Saturday & Sunday
9:00AM to 6:00PM PST

Submit Support Request: